Many queries about purchasing software, delivery and after sales support are outlined and answered below. If you can't find the answer to your question, don't hesitate to contact our team.
You can send an email requesting the software you require to: email@example.com please include your name, address and contact details so that we can send you a quotation. We send the quotation back to you via email.
Yes, please call us on 44 (0) 20 8697 3377 and speak to one of our dedicated sales advisors, they will then take your order directly. Our office hours are between 9am - 5pm (GMT), Monday to Friday.
Payment can be made over the telephone by credit or debit card. Alternatively you can pay by direct bank transfer or cheque. We also offer 30-day credit terms, subject to approval, however this facility is not available to students.
Student licenses may be returned within seven (7) days of the original purchase. All other licenses may be returned within 30 days of the original purchase.
You can also purchase through our website shop. To view all licenses available for purchase,click through the Software menu on this site.
Orders are dispatched within 1-working day of receiving the order depending on the software you are purchasing. Most software is now available for download delivery, which is the fastest way that you will receive your software. We will send download credentials, serial numbers and license codes to you at your nominated email address.
Your licence code for the software that you have purchased will either be shipped within the package sent to you (located either inside or on the case to the installation media). If you have selected download delivery of the software, you will receive an email from us with instructions on how to download your software, together with download credentials and serial number and license code information noted either within the body of the email or as an attachment to our email.
We love giving our customers technical support! In the first instance, we prefer to receive all queries by email: firstname.lastname@example.org as this allows you to send us any error messages that you have received for us to consider prior to us dealing with any issues that you have encountered. We are however always available for a chat to discuss any questions that you have and you can call us on +44 (0) 20 8697 3377. We will need to know as much as possible about the support query that you need help on and we will need your software serial number or license code before providing you with assistance.
We also offer support via WebEx. This enables us to see what problems you are experiencing , however you will need to have an internet connection for this to work.
Training courses are core to our offering. We give public attendance courses. on site courses and web based courses. We have been doing this since for years and both our capabilities and method of delivery are unrivalled. All of our training courses are interactive - hands-on, if you like - use real data, we prefer to use your data, especially for our on site courses as this will make the course a lot more relevant and we can also provide free temporary copies of software that is required for the course, so that you don't have to worry about not having enough licenses for eveeryone that attends.
We will provide you with three options for delivery of your order:
Your Invoice will be raised when your order is shipped and will be sent to you by email.
Yes, please direct your requests to email@example.com.
Yes, we accept payment in GBP, USD, EUR, AED, PLN and ZAR. Please contact us if you would like to discuss terms of payment.
Strictly 30-days where prior agreed. We accept payment by debit / credit card, bank transfer and cheques. If advance payment is required, you can make payment by calling us on +44 (0) 20 8697 3377 or by ordering through this website.
Stata software is available in different versions to suit users requirements.
Yes, you can install Stata on Windows 8 32-bit and 64-bit platforms.
Yes, you can install Stata on Windows 7 32-bit and 64-bit platforms.
Yes you can install Stata Mac OS X and Linux Operating systems. The Stata installation files are not platform specific, therefore the same installation credentials or installation DVD can be used across Windows, Macintosh and Linux Operating Systems.
Stata is a stand-alone application and does not have separate server/client components. Stata can however take advantage of either a servers resources or a clients resources, depending on how Stata is installed.
Open "Help" on the main menu bar and click "About".
The default Vista permission settings do not allow applications write permissions to their respective install directories, even if you are logged into a machine as administrator. Stata needs these permissions to create its licence file.
To get around the problem, you must right-click the Stata executable in the Stata install directory and select "Run as Administrator" from the right-click menu to open Stata. Then you can enter your authorization information, etc., and Stata will create the proper file.
It looks like you have installed a version of Stata that does not match you license. For example, you may have installed Stata/SE, but your licence is only valid for Stata/IC or Small Stata. Or you have installed Stata/MP but your licence is only valid for Stata/SE, Stata/IC or Small Stata.
Check your licence and confirm which version of Stata you are authorised to use. Then redo the installation.
It looks like that you have allocated more memory to Stata than is physically available on your computer. A clear indicator is constant, prolonged disk access during the execution of a command. What you are seeing is Windows using virtual memory to make up for the lack of physical memory you have requested. Possible solutions include adding more memory to your computer or moving to a 64-bit machine.
This information is noted on your screen when you open Stata.
Registration is a one-time procedure that may be performed by the system administrator or by the end user.
There are common reasons why auto registration may fail.
First, auto registration will obviously not work if the computer cannot establish a connection to the Internet. If you have a dial-up connection we recommend that you establish your connection prior to attempting to auto register.
Second, your computer may be behind a firewall that does not allow the required communication between your computer and our servers.
Third, it is possible that all of our registration servers may temporarily be down.
If you have problems with auto registration you may wish to try again at a later time. Alternatively, you can choose to register manually.
Your EViews machine can be found by launching EViews and clicking on Help and EViews Registration section of the software.
Go to Help and About section of EViews.
Go to "Help" and "About" section of EViews.
All full versions of EViews are only compatible with Windows.
Only EViews Student Edition is available for Mac OS X.
Yes, please contact us at for more details firstname.lastname@example.org.
Yes, you need to have Administrative rights on my machine to install and register EViews.
You are allowed three installations per EViews serial number as long as you are the sole user of this serial number. In other words, any of these three installations cannot be run concurrently.
You are allowed one installation for each EViews Student Edition serial number.
GAUSS works on all platforms (Windows, Mac OS, Linux and Unix)
All old versions of GAUSS are updateable, however upgrade pricing may vary, dependant on what version you are updating from.
Yes, Premier Support and Platinum Premier Support are available to GAUSS users.
Premier Support provides the following features:
Platinum Premier Support offers all of these benefits except that instead of getting 50% off of update pricing, users receive updates at no additional charge.
All customers get 60 days of Premier Support when they purchase a new copy of GAUSS. If they renew after letting it lapse, then they need to purchase at the non-continuous price. In order to purchase Premier Support, they can only be two revisions back. For Platinum Premier Support, users must have the current version of GAUSS.
In addition to GAUSS, both GaussX and GENO require licence codes. If you are having trouble running them, please contact us as the most common problem here is that a licence key will be required.