Below you will find answers to our most commonly asked web based training course queries.
Navigate through the listed questions to reveal Timberlake's recommendations and solutions for successful web based training.
A high-speed Internet connection is required. A wired connection is not required. However, we do not recommed taking a web-based course using a public hot spot such as a library, an airport, or a coffee shop.
We do not recommend using the computer's microphone and speakers simultaneously. This can cause audio problems both for you and other course participants because of feedback. However, you may choose from one of the following audio options.
To have the best experience in the web-based training course, you need to verify that you have installed and updated the necessary software and that you have downloaded all course materials.
Web-based courses are taught using Adobe Connect. To participate in the course, you will need to install the Adobe Connect Add-in and a current version of Flash Player (if not using the Google Chrome browser). Go to http://admin.adobeconnect.com/common/help/en/support/meeting_test.htm to test your Internet connection, install the Adobe Connect Add-in, and install Flash Player.
Download all electronic material that we will provide ahead of the course. Registered participants will receive an email with instructions for downloading course materials at least one week before the first day of the course.
Almost all questions can be addressed by asking questions verbally or typing a chat message. On rare occasions, it is helpful to share your computer screen with your instructors during one of the break times.
Please note that screen sharing requires that the Adobe Add-in be installed and that you have installation permissions on your computer because you may be asked to install or reinstall software at the time you share your screen.
On a Mac, you will need to be able to change Security and Privacy settings to allow the Adobe Connect Add-in to function.
If you would like to schedule time to test screen sharing before the course begins, contact email@example.com ahead of the start of the course.
We do not recommend the use of tablets when participating on our web based training courses.
Yes. An administrator on your computer can install the necessary software and download course materials before the course begins. You will be able to see and hear all course presentations and to communicate with instructors. You might not be able to share your screen with the instructors, but screen sharing is typically not necessary in web-based courses.
We have a team of specialists on hand to answer your web base training course related queries. For more information, email us at firstname.lastname@example.org or call us on +44 (0) 20 8697 3377.