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Find answers to our most commonly asked web based training course queries using the links below:

General Course Questions

A high-speed Internet connection is required. A wired connection is not required. However, we do not recommed taking a web-based course using a public hot spot such as a library, an airport, or a coffee shop.

We do not recommend using the computer's microphone and speakers simultaneously. This can cause audio problems both for you and other course participants because of feedback. However, you may choose from one of the following audio options.

  • You can use your computer's speakers to listen to the instructor and mute your microphone. It is not necessary to have a microphone to communicate with instructors. You can type your questions and comments in a chat window.
  • You can use the microphone on your computer while listening through headphones. This is a good option if you are taking the course in a quiet location.
  • It is not necessary to buy an expensive headset. We have found that most headphones that have microphones, such as the earbuds with microphones that often come with cell phones, allow you to both listen and talk to instructors.

To have the best experience in the web-based training course, you need to verify that you have installed and updated the necessary software and that you have downloaded all course materials.

Web-based courses are taught using Adobe Connect. To participate in the course, you will need to install the Adobe Connect Add-in and a current version of Flash Player (if not using the Google Chrome browser). Go to http://admin.adobeconnect.com/common/help/en/support/meeting_test.htm to test your Internet connection, install the Adobe Connect Add-in, and install Flash Player.

Download all electronic material that we will provide ahead of the course. Registered participants will receive an email with instructions for downloading course materials at least one week before the first day of the course.

Almost all questions can be addressed by asking questions verbally or typing a chat message. On rare occasions, it is helpful to share your computer screen with your instructors during one of the break times.

Please note that screen sharing requires that the Adobe Add-in be installed and that you have installation permissions on your computer because you may be asked to install or reinstall software at the time you share your screen.

On a Mac, you will need to be able to change Security and Privacy settings to allow the Adobe Connect Add-in to function.

If you would like to schedule time to test screen sharing before the course begins, contact support@timberlake.co.uk ahead of the start of the course.

We do not recommend the use of tablets when participating on our web based training courses.

Yes. An administrator on your computer can install the necessary software and download course materials before the course begins. You will be able to see and hear all course presentations and to communicate with instructors. You might not be able to share your screen with the instructors, but screen sharing is typically not necessary in web-based courses.

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