Menu

Training Course FAQs

Find answers to our most commonly asked Training Course queries using the links below:

General Course Questions

The majority of UK training courses take place at Cass Business School, City University London. Cass Business School has two main locations:

106 Bunhill Row
London
EC1Y 8TZ

200 Aldersgate Street
London
EC1A 4HD

For more information and directions to Cass Business School, click here.

Other locations for training courses include the University of Cambridge and the University of Oxford, as well as other international locations. For location details, please refer to the "view map" link on each of the training course web pages (see example below).

Generally our training courses follow a standard structure (see below). However, the specific agenda (which may differ slightly) is shared with delegates as part of the joining instructions pack (sent approximately one month in advance of the course start date).

Registration 08:45 – 09:10
Session 1 09:20 – 10:50
Tea/coffee Break 10:50 – 11:10
Session 2 11:10 – 12:40
Lunch 12:40 – 13:40
Session 3 13:40 – 15:10
Tea/coffee Break 15:10 – 15:30
Session 4 15:30 – 17:00

Courses are usually confirmed 30 days prior to the course start date. It is advised not to book any travel or accommodation until the course has been confirmed.

There is no dress code, but most delegates prefer to dress in business casual attire.

Information about the principal course lecturer(s) is available on the course web page (see example below). In addition, delegates can also view the profiles of all our training associates here.

View associate profile

If you do not have the adequate knowledge listed in the course prerequisites, it is strongly recommended that you learn the relevant materials in advance to get the most out of the course. There are suggestions of how to do so on the course web page (such as pre-reading) and you can also get in touch with our training department for directions on what to learn.

Furthermore, each session is 90 minutes long so it is recommended that you prepare for the course by at least familiarising yourself with the main course topics. This way you will be in a better position to understand the lecturers comments and can ask specific/productive questions whilst at the course. Lecture notes will be provided to all delegates prior to the start of the course to enable further familiarisation with the material.

Yes, we will supply temporary software licences to delegates prior to the start of the course. Alternatively, Timberlake can also provide laptops to delegates for the duration of the course. Please advise our training team if you require a laptop.

For the Spring/Summer/Autumn/Winter Schools (such as the Stata Summer School), Timberlake provides laptops at a rate of £10+VAT per day due to the large number of delegates attending these courses.

Yes, we sell some books which are related to the course, all of which are available on our online shop. We also bring numerous copies of our most popular titles to every training course.

Delegates from abroad may require a visit to travel to the UK. For attending training courses, a short term student visa is usually sufficient. To clarify based on your specific needs, please click here for the Visas and Immigration section of the Home Office website.

Yes, we can provide invitation letters for delegates (on request) confirming they are attending the course, but only after course payment has been received in full.

Yes, all attending delegates receive a certificate of attendance at the end of the course.

Yes, you will be provided with a link to submit your feedback online. The feedback can be anonymous and is open for two weeks following the completion of the course. We greatly appreciate feedback from all delegates, as it enables us to improve future courses.

Our training courses do not count towards any formal qualification.

Registration, Prices & Payments

There are several stages to the registration process.

Firstly, you should fill in the online registration form on the course web page, or email/phone us with the following information:

  • Full name
  • Email address
  • Telephone number
  • Address
  • Organisation/institution you represent
  • Whether you are a student/academic/commercial delegate

Registrants will then receive a proforma invoice/quotation from Timberlake (generally sent 1-2 hours after being received by us; or the next business day if sent outside of regular Monday to Friday business hours).

Secondly, payment is required to confirm your place and be successfully registered onto the course. Click here for more information about payment options.

Finally, once the payment has been received and processed, a copy of the paid invoice will be both emailed and sent to delegates (using the email/address details given). In the email containing your invoice, you will also receive the agenda for the course and a weblink. This weblink will enable you to submit any personal information (such as dietary requirements) and also about your knowledge of the software and/or course theory so we can effectively cater to your needs during the course. Further course materials (including course notes and temporary software licences) will be sent to delegates approximately one week before the start the course.

Course prices are located on the specific course webpage and these prices include VAT for all UK courses. If your organisation has a VAT exempt certificate then this needs to be provided to us when you are registering for the course.

Registration includes lunch, refreshments, course materials and the use temporary software licences/laptops during the course.

3 or more delegates need to collectively register to qualify for multiple registration discounts. The discount is 10% for each registering delegate.

Payment can be made in three ways:

  1. Bank transfer
  2. Credit/debit card
  3. Purchase order

In addition, online payment through the website will be available soon.

If payment is to be made by bank transfer you should kindly do the following:

  • Write the proforma invoice/quotation number (sent to you when you register for the course) as your reference so we can easily identify your payment;
  • Make sure all bank charges are paid by you;
  • Email our training team once the bank transfer has been made so that we are able to keep a track of it.

Our bank details can be found in the bottom left corner of the proforma invoice/quotation sent to you via email.

If payment is to be made by debit/credit card please either phone or email our office, providing the following information:

  • Full name on the card
  • Long number on the card
  • Card expiry date
  • Card security code
  • Card billing address

We accept all major credit cards.

If payment is to be made by purchase order then you can simply email the purchase order document to us quoting the following information:

  • Name(s) of the attending delegate(s)
  • Name and dates of the training course
  • The proforma invoice/quotation number found on the invoice/quote sent to you during course application.

We do not accept course registrations without payment. You may pay by bank transfer, credit/debit card or purchase order.

The refund policy for course prices is shown below. However, should this occur, we are more than happy to discuss individual options with you.

  • 100% fee returned for cancellations made over 28-calendar days prior to start of the course;
  • 50% fee returned for cancellations made 14-calendar days prior to the start of the course;
  • No fee returned for cancellations made less than 14-calendar days prior to the start of the course.

Travel & Accommodation Arrangements

For specific location details, please refer to the "view map" link on each of the training course web pages (see example below).

View map

For delegates attending courses by taxi, we recommend pre-booking taxis (as it always more cost effective). We suggest Addison Lee (+44 (0) 20 7387 8888).

For more information and directions to Cass Business School, click here.

Travel within the UK

Travel outside the UK

  • By air: London has numerous airports that delegates can fly to:
    • Heathrow
    • Gatwick
    • City Airport
    • Stanstead
    • Luton Airport
  • By Eurostar: Delegates travelling via Eurostar can find tickets using either the The TrainLine and My Train Ticket websites, or alternatively visit the Eurostar website.

For courses held at Cass Business School, we have a few suggestions for nearby hotels. Please note that hotels closer to the centre of London are generally more expensive.

We suggest the following options:

Finally, for further accommodation options, we also suggest using the following websites for hotels in London EC1. Often there are offers for the above hotels or secret hotel hotels where the postcode and hotel star rating are given but not the hotel name:

For courses in Cambridge and Oxford, we recommend having a search for any hotels/bed & breakfasts locally. Delegates may also wish to stay on the college grounds of these universities. View the links below to find out availability:

Travel and accommodation should only be booked once the course is confirmed, which usually occurs 30 days prior to the course start date. Please contact us for confirmation.

Terms & Conditions for Training Courses

We do not accept course registrations without payment. You may pay by bank transfer, credit/debit card or purchase order.

A - The refund policy for course prices is shown below. However, should this occur, we are more than happy to discuss individual options with you.

  • 100% fee returned for cancellations made over 28-calendar days prior to start of the course;
  • 50% fee returned for cancellations made 14-calendar days prior to the start of the course;
  • No fee returned for cancellations made less than 14-calendar days prior to the start of the course.

Courses are confirmed 30 days prior to the start of the course. Please contact us for confirmation details.

Travel and accommodation should only be booked once the course is confirmed, which usually occurs 30 days prior to the course start date. Please contact us for confirmation details.

Very occasionally, events are postponed by Timberlake. If courses are postponed, then the face value of the amount the delegate has paid will be used as credit for when the course is rescheduled or may be applied to other courses. If the delegate is unable to attend the course at the rescheduled dates then they are entitled to a full refund.

Post your comment

Timberlake Consultants